Agreement&DeclarationFTFT International Securities and Futures (hereinafter referred to as "we", "us" or "our") fully understands the importance of your personal information. Your trust is of great value to us. We will adopt appropriate security protection measures in accordance with laws and regulations to do our utmost to protect the security and controllability of your personal information. In view of this, we have formulated this Privacy Policy (hereinafter referred to as "this Policy") and hereby remind you:
This Policy applies to all products and services provided by FTFT International Securities and Futures that you use by any means. Before using any products or services of FTFT International Securities and Futures, you must carefully read and fully understand this Policy, and use the relevant products or services only after you confirm full understanding and agreement. Once you start to use the products or services of FTFT International Securities and Futures, it shall be deemed that you have fully understood and agreed to this Policy. If any products or services of our affiliated companies adopt products or services provided by FTFT International Securities and Futures without a separate privacy policy, this Policy shall also apply to such products or services.
Unless otherwise specified by the applicable laws of your jurisdiction, "personal information" under this Policy refers to information that can identify a specific individual either by itself or in connection with other relevant information. We will comply with this Policy in the use of such information.
This Privacy Policy will help you understand the following contents:
1. How we collect your personal information
2. How we use the collected information
3. How we use cookies and similar technologies
4. How we share, transfer and publicly disclose your personal information
5. How we protect your personal information
6. How we store information
7. Your rights to manage your own information
8. How we protect the information of minors
9. Information we may send to you
10. Information you share
11. How this Policy is updated
12. Scope of application of this Policy
13. How to contact us
We are committed to maintaining your trust and abiding by the following principles to protect your personal information: consistency of rights and responsibilities, clear purpose, choice and consent, data minimization, security assurance, subject participation, openness and transparency, etc.
1. How We Collect Your Personal Information
To provide you with services, maintain the normal operation of FTFT International Securities and Futures' products and services, improve and optimize our service experience, and safeguard your account security, we will collect information you voluntarily provide, authorize to provide or provide at your request during registration and use of products and services, as well as information generated from your use of our services, for the purposes and in the manners set forth below:
(1) When you register and log in to FTFT International Securities and Futures and related services, in accordance with the Cybersecurity Law of the People's Republic of China, the Provisions on the Administration of Information Services of Mobile Internet Applications and other regulations, you may create an account via mobile phone number and complete relevant online identity information (avatar, nickname, password). Such information is collected to help you complete registration. For services requiring account access, we may verify your identity based on the above information to ensure services are provided to you personally.
(2) When you log in to FTFT International Securities and Futures via third-party accounts such as WeChat and QQ, we will obtain the avatar and nickname of your third-party account through third-party authorization services and store such information on our servers. Such information will be used to manage your login account. We will not provide the above information to external parties or use it for purposes other than this function unless you voluntarily choose otherwise or as required by applicable laws and regulations.
(3) When you use the avatar editing function, fund deposit, fund withdrawal and bank card management functions of FTFT International Securities and Futures, we will access your device’s camera if you choose the "take photo" method, and access your device’s photo album if you choose "select from phone album". Saving useful images found in FTFT International Securities and Futures to your album will also require storage permission. The photos and videos you upload will be stored on our servers as necessary for the performance of such functions.
(4) When you reset the mobile phone number bound to your account, login password or transaction password, we will evaluate the security level of your account and verify your identity if necessary, including verifying your mobile phone number, ID number, username and relevant passwords. The aforementioned personal information collected will be used only for identity verification. If you do not agree to the above, you will not be able to use relevant functions for identity verification and reset, but this will not affect your use of other services of FTFT International Securities and Futures.
(5) When you access the securities account opening function through FTFT International Securities and Futures, we will access your device’s camera and photo album. Refusal to grant such permissions will prevent completion of the account opening process. Pursuant to relevant securities laws, regulations and account opening rules, you shall submit front and back photos of your ID card, standard bareheaded action photos, your correspondence address, employer, occupation and position when applying for account opening. If you do not agree to the above, you will not be able to use the account opening function, but this will not affect your use of other services.
(6) When you use FTFT International Securities and Futures, to ensure normal service provision, deliver customized page display and personalized recommendations, conduct user profiling, verify product compatibility, identify abnormal account status, improve service experience and safeguard account security, we will collect and associate information related to your use of services, including:
(i) Log information: When you use our website or client services, we automatically collect detailed usage records saved as web logs, including login account, search queries, IP address, browser type, telecom operator, network environment, language, access date and time, browsing history, Push open records, duration, refresh records, publication records, follows and shares. We will obtain your device’s storage permission to save the aforementioned log information.
(ii) Device information: We receive and record device-related information based on permissions granted during software installation and use, including but not limited to IDFA, IDFV, ADID, IMEI, MEID, MAC address, Android ID, Serial, SIM card IMSI, device model, device serial number, operating system and version, client version, installation list, device resolution, package name, device settings, unique device identifier, software and hardware characteristics; and device location-related information (such as IP address, GPS location and WLAN access points, Bluetooth and base station sensor information that can provide relevant information).
2. In addition, in accordance with relevant laws, regulations and national standards, we may collect and use your relevant personal information without seeking your authorization and consent under the following circumstances:
(1) Directly related to national interests such as national security and defense security;
(2) Directly related to major public interests such as public security, public health and public knowledge;
(3) Directly related to criminal investigation, prosecution, trial and judgment execution;
(4) For the purpose of protecting your or other individuals' life, property, reputation and other major legitimate rights and interests but it is difficult to obtain your consent;
(5) The personal information you disclose to the public on your own;
(6) Collecting personal information from legally disclosed information channels, such as legitimate news reports, government information disclosure and other channels;
(7) Necessary for concluding and performing the contract according to your request;
(8) Necessary for maintaining the safe and stable operation of the provided products or services, such as finding and handling product or service failures;
(9) Necessary for conducting legitimate news reports;
(10) Necessary for carrying out statistics or academic research in the public interest, and when providing the results of academic research or description to the public, the personal information contained in the results is de-identified;
(11) Other circumstances stipulated by laws and regulations.
3. Special notice: If a piece of information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify your personal identity alone or in combination with other information, or when we combine data that cannot be linked to any specific personal information with your other personal information, such information will be treated and protected as your personal information in accordance with this Policy during the combined use.
4. Please understand that the functions and services we provide are constantly updated and developed. If a function or service is not described above but collects your information, we will separately explain the content, scope and purpose of information collection through page prompts, interactive processes, website announcements and other methods.
5. We may obtain relevant information you authorize to share from related parties and third-party partners. We will collect and use your information on the premise of complying with relevant legal provisions, in accordance with the agreement with related parties or third-party partners, and confirming that the source of information provided by them is legal.
6. The information provided by you above may include your personal sensitive information, such as bank account, transaction records, virtual property information, system account, email address and related passwords, phone number, web browsing records, location information. Please carefully and carefully pay attention to personal sensitive information. You agree that we may process your personal sensitive information for the purposes and methods described in this Policy.
2. How We Use the Collected Information
Based on the provisions of relevant national laws and regulations, and for the purpose of providing services to you, improving service quality, and providing you with a safe, smooth, efficient and personalized experience, we will use the collected information for the following purposes on the premise of strictly complying with the provisions of laws and regulations, this Policy and other agreements with you:
1. Provide you with various relevant services;
2. Enable us to understand how you access and use relevant services to meet your personalized needs;
3. Development and service optimization. For example, when our system fails, we will record and analyze the information generated during system failure to optimize our services;
4. Send you marketing information to promote FTFT International Securities and Futures products and services, recommend information and news you are interested in, and issue notices related to FTFT International Securities and Futures services;
5. Evaluate and improve the effect of our promotion;
6. Manage software, such as software authentication, software upgrade, etc.;
7. Invite you to participate in surveys related to our services;
8. Prevent, detect and investigate fraud, infringement, endangering security, illegal acts or acts violating agreements, policies or rules with us or our affiliated companies; protect you, other users or the public, as well as our legitimate rights and interests. We will use or integrate your personal information, service usage information, equipment information, log information and information shared by our affiliated companies and partners with your authorization or in accordance with the law to comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis and disposal measures in accordance with the law;
9. To ensure the security of services and help us better understand the operation of our applications, we may record relevant information, such as the frequency of your use of applications, crash data, overall usage, performance data and application sources, but we will not combine the information we store in analysis software with the personal identity information you provide in the application;
10. Other purposes authorized by you.
If our use of your personal information exceeds the purpose stated at the time of collection and the directly or reasonably related scope, we will inform you again and obtain your explicit consent before using your personal information.
3. How We Use Cookie and Similar Technologies
To provide you with a more relaxed access experience, when you use FTFT International Securities and Futures products or services, we may collect and store data related to your access to FTFT International Securities and Futures services through various technologies. When you visit or revisit FTFT International Securities and Futures services, we can identify your identity and provide you with better and more services through data analysis, including using small data files to identify your identity. This is to understand your usage habits, help you save the steps of repeatedly entering account information, or help judge your account security. These data files may be Cookie, Flash Cookie, or other local storage provided by your browser or associated applications (collectively referred to as "Cookie"). We will not use Cookie for any purpose other than those described in this Policy. You can manage or delete Cookie according to your own preferences. For more details, please refer to AboutCookies.org. You can clear all Cookies saved on the device, and most web browsers have the function of blocking Cookie. However, if you do this, you may not be able to use some functions of FTFT International Securities and Futures services that rely on Cookie in some cases, and you need to change user settings personally every time you visit our website.
4. How We Share, Transfer and Publicly Disclose Your Personal Information
1. Sharing
We will not share your personal information with companies, organizations and individuals other than FTFT International Securities and Futures service providers, except in the following circumstances:
(1) Sharing with your consent: After obtaining your explicit consent, we will share your personal information with other parties.
(2) Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, for litigation and dispute resolution, or in accordance with the requirements of administrative and judicial organs put forward in accordance with the law.
(3) Only by disclosing your information (such as your IDFA, network identifier, IP address, IMEI and other relevant information) can we provide the third-party products and services you request, or for FTFT International Securities and Futures to conduct data analysis or research and improve our products and services.
At present, the third-party SDK services related information will be obtained as follows:
WeChat and QQ login, for using third-party account login, permissions include network access permission, access GSM network information, view WLAN connection, obtain installed application list;
To facilitate you to share FTFT International Securities and Futures content to third-party platforms, such as WeChat and QQ platforms, permissions include network access permission, access GSM network information, view WLAN connection, obtain installed application list;
Tencent Bugly, for operation statistics and analysis, collect mac address as a unique identifier transmitted to Tencent Bugly, provide professional exception reporting and operation statistics and analysis for mobile developers, permissions include read phone status, access network, obtain network status, obtain WiFi status, read system log;
Alipay SDK (the service is not enabled yet), to help users complete payment and provide security authentication services, permissions include network access permission, access GSM network information, view WLAN connection;
Shanghai Stock Exchange Cloud SDK (the service is not enabled yet), to provide users with market services related to Shanghai and Shenzhen securities, permissions include obtaining mobile device information, such as IMEI, operating system version, WIFI information and network information.
(4) If you are complained by others or you complain about others, we will provide complaint-related information such as your identity information to relevant regulatory authorities to resolve complaint disputes, unless otherwise prohibited by laws and regulations.
(5) Exchange information with other companies and organizations to comply with laws, enforce the use conditions and other agreements of our services, or to prevent illegal activities such as fraud and reduce credit risks.
(6) Sharing with our affiliated companies: Your personal information may be shared with affiliated companies of FTFT International Securities and Futures service providers. We will only share necessary personal information and be bound by the purposes stated in this Policy. If affiliated companies want to change the purpose of personal information processing, they will seek your authorization and consent again. Our affiliated companies include but are not limited to: FullCheer Information Services (Shenzhen) Co., Ltd., FTFT International Securities and Futures (Hong Kong) Co., Limited.
(7) Sharing with authorized partners: Only to achieve the purposes stated in this Policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide necessary customer service and better user experience. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purposes.
(8) Other agreements between you and us on information sharing.
In addition, when we ask for professional advice, we may share your personal information with our accountants, auditors, lawyers or similar consultants.
For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information in accordance with our instructions, this Policy and other relevant confidentiality and security measures.
2. Transfer
We will not take the initiative to transfer your personal information to third parties except in the following circumstances:
(1) The relevant operation has obtained your explicit consent in advance;
(2) In the event of merger, acquisition or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy, otherwise we will require the company or organization to seek your authorization and consent again;
(3) Other circumstances where we need to transfer your personal information in accordance with the provisions of laws and regulations or the requirements of competent authorities.
3. Public Disclosure
We will publicly disclose your personal information only in the following circumstances:
(1) After obtaining your explicit consent;
(2) The relevant provisions of applicable laws and regulations or the implementation of court judgments, rulings or other legal procedures or the compliance with the legitimate mandatory requirements of government competent departments (including other legally authorized organizations);
(3) For the implementation of relevant service agreements or this Policy, safeguarding social public interests, and for the reasonable and necessary purposes of protecting the personal and property safety of our customers, us or our affiliated companies, other users or employees or other legitimate rights and interests.
4. Exceptions to Prior Authorization and Consent When Sharing, Transferring and Publicly Disclosing Personal Information
(1) Related to national security and defense security;
(2) Related to public security, public health and major public interests;
(3) Related to criminal investigation, prosecution, trial and judgment execution;
(4) For the purpose of protecting your or other individuals' life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
(5) Personal information you disclose to the public on your own;
(6) Collecting personal information from legally disclosed information channels, such as legitimate news reports, government information disclosure and other channels;
(7) Other circumstances stipulated by laws and regulations.
Please note that in accordance with the law, sharing and transferring anonymized personal information, and ensuring that the data recipient cannot recover and re-identify the personal information subject, does not constitute an external sharing, transfer and public disclosure of personal information. The storage and processing of such data will not need to be notified to you and obtained your consent separately.
5. How We Protect Your Personal Information
We will take various preventive measures to protect your personal information to ensure that your personal information is protected from loss, theft and misuse, as well as unauthorized access, disclosure, alteration or destruction. To ensure the security of your personal information, we have strict information security policies and procedures, and a dedicated information security team to strictly implement the above measures within the company.
We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes described in this Policy, unless it is necessary to extend the retention period or permitted by law. If the aforementioned data storage period is exceeded, we will delete your personal information or take technical measures to anonymize it within a reasonable period, unless otherwise stipulated by laws and regulations.
We will establish an emergency response plan. In the event of a security incident such as personal information leakage, we will activate the emergency response plan to prevent the expansion of the security incident. We will promptly inform you of the relevant situation by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective manner. The Internet environment is not 100% secure. Despite these security measures, please note that there are no "perfect security measures" on the Internet. We will do our best to ensure the security of your information.
You can prevent password leakage and endanger your account security in the APP by not disclosing your login password or account information to anyone (unless the person is formally authorized by you). We recommend that you do not use the products and services of the APP on any equipment or operating system modified beyond the permission or warranty scope of the equipment supplier (for example: a mobile device that has been "jailbroken"). Using the APP on the aforementioned equipment or operating system may have the risk of personal information leakage.
We shall not be responsible for the security omissions caused by third-party access to your personal information due to your failure to maintain the privacy of personal information. Notwithstanding the above provisions, if any other Internet user uses your account without authorization or any other security vulnerability occurs, you should notify us immediately. Your assistance will help us protect the privacy of your personal information.
6. How We Store Information
1. We will store your personal information collected within the territory of the People's Republic of China in the territory of the People's Republic of China in accordance with the provisions of relevant laws and regulations, and keep such information strictly confidential in accordance with the law. If it is necessary to transmit the relevant user personal information collected in the territory to overseas institutions under certain circumstances, we will implement it in accordance with the provisions of laws, administrative regulations and relevant regulatory authorities, and require overseas institutions to keep confidential your personal information obtained through effective measures such as signing agreements and on-site inspections.
2. In general, we only retain your personal information for the shortest time necessary to achieve the purpose. However, in the following circumstances, we may change the storage time of personal information due to the need to comply with legal requirements:
(1) To comply with the relevant provisions of applicable laws and regulations;
(2) To comply with the provisions of court judgments, rulings or other legal procedures;
(3) To comply with the requirements of relevant government organs or legally authorized organizations;
(4) For the implementation of relevant service agreements or this Policy, safeguarding social public interests, and for the reasonable and necessary purposes of protecting the personal and property safety of our customers, us or our affiliated companies, other users or employees or other legitimate rights and interests.
7. Your Rights to Manage Your Own Information
1. During your use of the APP services, in order to facilitate you to access, correct or delete your personal information, and protect your right to withdraw consent to the use of personal information and cancel your account, we have provided you with the following operation settings in the product design, including but not limited to:
(1) Access your account information. If you want to access or edit the personal profile information in your account or close your account, you can perform such operations by accessing APP-[Me]-[Settings], and you can access or view your search history in the APP search box;
(2) Modify personal information. You can perform such operations by accessing APP-[Me]-[Settings];
(3) Account cancellation. You can access APP-[Me]-[Settings]-[Account Cancellation] to perform such operations in accordance with the guidelines.
2. If you find that our act of collecting and using your personal information violates the provisions of laws and administrative regulations or violates the agreement with you, you can contact us at cs@alphahkint.com to request the deletion of your personal information collected under such violation.
3. If you find that there are errors in your personal information collected and stored by us, you can contact us at cs@alphahkint.com and request us to correct it in a timely manner.
8. How We Protect Minors' Information
We attach great importance to protecting the personal information of minors. In accordance with the provisions of relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parents or legal guardians in advance before using our services. Your parents or guardians carefully read this Policy and submit your personal information after obtaining the consent of your parents or guardians. At the same time, we recommend that you use our services under the guidance of your parents or guardians. Otherwise, please immediately terminate submitting information or terminating the use of our services, and notify us of this situation as soon as possible so that we can take effective measures. At the same time, we will only use or disclose minors' information when permitted by laws and regulations, explicitly agreed by parents or guardians, or necessary to protect your rights and interests. If you are a parent or guardian of a minor and have relevant questions about the personal information of the minor you are guarding, please contact us through the contact information on the home page of this Policy or Article 13.
9. Information We May Send to You
1. When you use our services, we may send you emails, SMS, information or push notifications. You can choose to unsubscribe on your device in accordance with our relevant prompts.
2. We may send you service-related announcements when necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these service-related announcements that are not advertising in nature.
10. Information You Share
You can share your relevant information with your friends, family members and other users through our services, but please note that such information may still be independently stored by other users or unaffiliated third parties beyond our control.
11. How This Policy Is Updated
We will update this Policy in a timely manner in accordance with the requirements of relevant laws and regulations, business changes or other necessary circumstances. Without your explicit consent, we will not reduce your rights under this Policy. We will publish the changes to this Policy on this page, and inform you of the revised Policy through the official website or other appropriate means you may receive notifications. In such a case, if you continue to use our services, you agree to be bound by the revised and updated Policy.
12. Scope of Application of This Policy
1. Except for the services for which we clearly specify that other separately formulated separate privacy policies or terms apply, this Policy applies to all services provided by FTFT International Securities and Futures you use. However, some services have set specific privacy guidelines/statements according to needs. If there is any inconsistency between this Policy and the privacy guidelines/statements of specific services, the specific privacy guidelines/statements shall prevail.
2. The titles of all clauses in this Policy are only for the convenience of reading and have no actual meaning, and cannot be used as the basis for the interpretation of the meaning of this Policy.
13. How to Contact Us
If you have any questions, comments or suggestions regarding this Policy or data processing, you can contact us by email at cs@alphahkint.com. Our mailing contact information is as follows:
FullCheer Information Services (Shenzhen) Co., Ltd.
Contact Department: FTFT International Securities and Futures Operation Service Center
Address: Room 1801, Rongchao Economic and Trade Center, 4028 Jintian Road, Futian District, Shenzhen
Postal Code: 518000
Email: cs@alphahkint.com
Under normal circumstances, we will reply within fifteen working days after receiving your relevant contact information and verifying your identity.