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1. How does FTFT International Securities and Futures protect my privacy data?

The entire platform adopts multiple world-leading security and encryption standards to ensure that user information, passwords, transaction and asset data are protected against data and privacy breaches during use. Meanwhile, regular vulnerability scans are conducted to eliminate security risks in a timely manner. Professional defense systems and intrusion detection systems are used to immediately detect attacks and intrusions, safeguarding user data security.

2. How does FTFT International Securities and Futures protect my asset security?

For the trading account you open with FTFT International Securities and Futures, the deposited funds or stocks can be withdrawn or transferred out regardless of the operational status of the company or custodian institutions. Your assets are independent of FTFT International Securities and Futures’ operations, so you do not need to worry about being unable to retrieve your funds.

3. Are my securities account and the funds in it protected?

FTFT International Securities and Futures holds a Type 1 Regulated Activity License issued by the Hong Kong Securities and Futures Commission (SFC) and is subject to strict regulation. Personal assets are held in custody by banks, not by the securities firm. It is illegal to use client assets without client authorization. Therefore, staff of FTFT International Securities and Futures are prohibited from disposing of assets in your account without your authorization.

4. Explanation of the Guidelines on Reducing and Mitigating Hacking Risks Associated with Internet Trading

In accordance with the Guidelines on Reducing and Mitigating Hacking Risks Associated with Internet Trading issued by the SFC, starting from July 27, 2018, FTFT International Securities and Futures will send notifications for the following actions: abnormal login, password reset and modification, account information changes, and other relevant scenarios. For more details, please refer to the official SFC guidelines.

5. What should I do if I do not receive the SMS verification code?

The following two solutions can help you resolve the issue quickly:
(1) Mainland China users: please call FTFT International Securities and Futures customer service at 400-969-0852; Hong Kong users: please call 852-2114-1970.
(2) Click on online consultation to contact customer service.
Both methods are supported by dedicated staff. For urgent assistance, we recommend calling customer service directly.

6. Why do I fail to log in to the APP?

(1) Application Issues
1) Outdated APP version
Login failure may be caused by an outdated APP version. Please update the APP to the latest version. If you already have the latest version, please turn off your device for 5–10 minutes and try logging in again.
2) Damaged APP components
Damage to certain APP components may cause login failure. Please uninstall and reinstall the APP.

(2) Network Issues
1) Network disconnection
Login failure may result from a lack of network connection on your device. Please check your network connection to ensure normal access.
2) Network permission denied
If your network is normal but the APP cannot connect, please check whether the APP is allowed to use your device’s network.

(3) Feedback / Contact Customer Service
If you still cannot log in after trying the above methods, you may submit feedback via the APP/official website or contact customer service.

7. What is Two-Factor Authentication (2FA) and why is it required?

Two-Factor Authentication (2FA) is an effective anti-hacking authentication mechanism that verifies user identity using two of the following factors: private information, personal devices, or biological features.
On October 27, 2017, the SFC issued the Guidelines on Reducing and Mitigating Hacking Risks Associated with Internet Trading, which requires the implementation of 2FA for client internet trading account login. This means verifying identity using information known to the client (e.g. login password) and a device owned by the client (e.g. mobile phone). 2FA is difficult to obtain and crack, effectively reducing the risk of hacking.

8. How does FTFT International Securities and Futures implement Two-Factor Authentication (2FA)?

FTFT International Securities and Futures implements 2FA by verifying your identity using information you know (e.g. login password) and a device you own (e.g. mobile phone).

(1) Mobile Phone Security Authentication
After account opening, all FTFT International Securities and Futures users complete the binding and activation of their trading accounts, during which the account is successfully linked and verified with a mobile phone number.
If you no longer use the registered mobile number, you may change it via APP 【Settings】 – 【Change Login Mobile Number】 or contact customer service.

(2) Device Binding Authentication
You may bind frequently used devices via APP 【Settings】 – 【Device Management】. When logging in to the APP on a new device or performing a transaction, you will be required to verify your mobile phone number. Login and trading will only be allowed after successful verification.