FTFTX Terms of Service


Welcome to ftftx.com!

You agree and understand that by signing up to use an account by ftftx.com, you agree to enter this user agreement (the "Agreement"). The Agreement is between you and ftftx.com.

ftftx.com provides Cryptocurrency market data and aggregate trading information platform to individuals and institutions ("we", "us", "our" and "ftftx.com"). We refer to the Cryptocurrency market data providing and aggregate trading information services as the "Services ."These terms and conditions ("Terms") apply to your ("user," "you," "your") use of the Services by way of ftftx.com [or any of our associated websites], APIs, or mobile applications (collectively, the "Site").

By clicking "I Agree," signing up to use an account, or otherwise using the site, you acknowledge that you have read, understood, and agree to be bound by the Terms, including the risks and disclosures as well as our AML & Compliance Policy and Privacy Policy. If you do not agree with any of the Terms, your sole recourse is not to use or stop using the Site or the Services.

ftftx.com reserves the right to amend the Terms from time to time based on discretion, at any time by posting an updated version on the site. We encourage you to check the Terms regularly for any amendments to them. If you have signed up to use an account, we will send an email notification of any modifications to the Terms to your registered email address. Your continued use of the site or the Services will constitute your consent to the amended Terms.


ftftx.com, under any condition, does not and cannot guarantee the value of a Digital Asset. You acknowledge and agree that the value of a Digital Asset is subject to high levels of volatility and that purchasing, selling, and holding Digital Assets involves high risk. You should be aware that the value of a Digital Asset can change rapidly, decrease, and potentially fall to zero. You should carefully consider whether to purchase, sell, and hold Digital Assets. Please do not use the Services if you are not able to bear the financial risk involved. See Section 10 below to explain how our liability is limited to the extent permitted by law.


3.1. Eligibility

To be eligible to create an account with ftftx.com and use any of the services (“Services”), you must meet and continue to meet the following criteria:

1.If you are an individual or of other legal age according to your relevant jurisdiction;

2. If you are using the Services on behalf of a legal entity, you must be duly authorized to act on behalf of the legal entity, and the legal entity must be correctly formed or incorporated;

3. You reside in a country where the Services are available;

4. You have the legal power to consent to these Terms;

5. You will not use any of the Services if the laws of your country prohibit you from doing so;

6. You will provide all information (including identity information) required by us to open your account or at any time afterward that we need to meet our obligations under applicable laws.

If at any time you do not meet any of these criteria, you must stop using the Site and the Services. We can close or suspend your account at any time where you do meet these criteria.

3.2. Providing Cryptocurrency Data and Market Information Services

The specific services of ftftx.com are such as real-time market information, professional K-line, aggregate transaction, hot spots, smart stock staring, analysis of analyst, and data tracking. Users must use the services provided by ftftx.com under the terms of service. ftftx.com does not promise to inform users in advance of service start, change or end.

The specific services of ftftx.com are such as real-time market information, professional K-line, aggregate transaction, hot spots, smart stock staring, analysis of analyst, and data tracking. Users must use the services provided by ftftx.com under the terms of service. ftftx.com does not promise to inform users in advance of service start, change or end.

3.3 Aggregate Trading Information Platform

ftftx.com Provides Aggregate Trading Information Services.

3.4. Digital Asset Services

The following services (the “Digital Asset Services”) may be provided to you by ftftx.com:

1. A hosted digital wallet (“Digital Asset Wallet”) enabling you to store, transfer and manage your balances of accepted Digital Assets; and

2. A Digital Asset exchange service (“Digital Asset Exchange”) enabling you to buy and sell Digital Assets.


You agree that ftftx.com may amend its Fee Schedule at any time and can inform you of any alterations made in any manner determined as appropriate, including posting the updated list of fees on the page of the website. In the absence of an objection being raised by you within thirty (30) days, the alterations are deemed to have been approved by you.


5.1. Opening of an Account

To use the Services, you will need to register for a verified ftftx.com account ("ftftx.com Account") by providing your full name, address, email address, date of birth, government and/or passport number, password, telephone number, and accepting the terms of this Agreement, AML & Compliance Policy, and Privacy Policy. You are fully responsible for all activity that occurs under your ftftx.com Account. We may, at our sole discretion in light of not satisfying the requisite requirements, refuse to open a ftftx.com Account or provide a service for you.

5.2. Identity Verification

You agree to provide us with the information we request for identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime, as set out in Appendix 2 (Verification Procedures and Limits), and grant us the right to keep a record of the information. You will need to complete specific verification procedures before you are permitted to start using the ftftx.com Services and to access particular ftftx.com Services. The limits that apply to your use of the ftftx.com Services may be altered due to information collected on an ongoing basis.

The information we request may include certain personal information including, but not limited to, your full name, your residence address, your registered mobile number, valid email address, your date of birth, your passport and national ID numbers, and expiry dates. You confirm that any information pertaining to verification provided by you is accurate.

Additionally, you consent to keep us updated if any of the information you provided changes. All of the information provided to us will be treated according to our Privacy Policy. You give us authority to make inquiries, directly or through third parties, that we deem necessary to confirm your identity and protect you and/or us from financial crime and subsequently take action where necessary. When carrying out these inquiries, your information may be disclosed to the relevant financial crime and monetary agencies. Additionally, we may require you to wait for 1-3 working days after completing a transaction (but in any event no longer than four working days) before permitting you to use additional Services and/or before allowing you to transact a certain volume limits.

5.3. Third-party access

Suppose you grant express permission to a third party to access or connect to your ftftx.com Account. In that case, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your ftftx.com Account, and any action of such a third party shall be considered an action authorized by you. Further, you acknowledge and agree that you will not hold ftftx.com responsible for and indemnify ftftx.com from any liability arising out of or related to any act or omission of any third-party with access to your ftftx.com Account.


6.1. Purchase and Sell Digital Assets

You may purchase accepted Digital Assets by using E-Funds credited to your E-Wallet. To carry out a Digital Asset Transaction using E-Funds, you must follow the relevant instructions on the site. You authorize us to debit your E-Funds in your E-Wallet before delivering Digital Assets to your Digital Asset Wallet. You may sell Digital Assets in exchange for E- Funds. You authorize us to debit your Digital Asset Wallet and credit your E-Wallet with the appropriate amount of E-Funds.

6.2. Revocation

When you give us instructions to purchase or sell Digital Assets, you cannot withdraw your consent to that Digital Asset transaction.

6.3. Unauthorized and Incorrect Transactions

Where a purchase or sale of a Digital Asset is initiated from your E-Wallet using your credentials, we will assume that you authorized such a transaction unless you notify us otherwise. If you believe that such a transaction using your E-Wallet has been carried out without your authorization, or if you have reason to believe that a transaction using your E-Wallet has been incorrectly carried out or is incomplete, you must contact us as soon as possible. It is important that you regularly check your ftftx.com wallet balance and your transaction history to ensure that any unauthorized or incorrect transactions are identified and notified to us at the earliest opportunity.

During any investigation of any actual or potential unauthorized or incorrect transaction, we reserve the right to suspend your E-Fund account to avoid further losses.

6.4. Redeeming E-Money Deposit Orders

You may redeem all or part of your funds held in your E-Wallet at any time by selecting the appropriate option on the site and following the instructions. Before redeeming your funds from your E-Wallet, we may conduct checks for the purposes of preventing fraud, money laundering, terrorist financing, and other financial crimes. This may mean you are prevented or delayed from withdrawing funds until those checks are completed to our reasonable satisfaction in order to comply with our regulatory requirements.

6.5. Account Information

You will be able to see the balances of E-Wallet and Digital Assets.

6.6. Refund Rights

Unauthorized Transactions

Suppose an Unauthorized Transaction occurs as a result of our failure. In that case, we will refund you the amount of that transaction by no later than the end of the next business day after becoming aware of the Unauthorized Transaction and restore your E-Wallet to the state it would have been in had the Unauthorized Transaction not taken place. Generally, you will be liable for losses incurred where:

1. The Unauthorized Transaction arises from the use of lost or stolen credentials when you have failed to keep the login details of your E-Wallet account secure), and

2. If you are fraudulent, or you intentionally or negligently fail to carry out your obligations under this Agreement, and this results in the Unauthorized Transactions (for example, you deliberately share your email and password with a third-party or are grossly negligent in keeping your email and password secure), you will be liable for all resultant losses as a result of any such Unauthorized Transactions.

Where there is a dispute between us and you regarding whether or not a transaction is an unauthorized transaction, we may temporarily credit your E-Wallet while we settle the dispute. Where we determine that the transaction was authorized, we may reverse that credit and correct errors made in any statement of your E-Wallet without prior notice to you. However, please note that during this period, your E-Wallet may be temporarily locked to avoid further Unauthorized Transactions. You will also be liable to us (as a debt) for any funds you have transferred, which were temporarily credited to your E-Wallet. Incorrect Transactions

Should an error or action emanating from ftftx.com result in an Incorrect Transaction, we will refund your ftftx.com wallet with the transaction amount without undue delay and endeavour to provide you with sufficient notice. Should an Incorrect Transaction result in you incurring charges and/or interest, we will pay for those charges and/or interest. Should you initiate any Incorrect Transaction, we shall, on your request, try to trace such a transaction.


7.1. In General

Your Digital Asset Wallet enables you to send, store, and receive Digital Assets from third parties by giving instructions through the site (each transaction a "Digital Asset Transaction"). The Digital Asset Service enables you to:

(1) buy Digital Assets using E-Funds deposited into your E-Fund;

(2) sell Digital Assets stored in your Digital Asset Wallet and receive funds in your E-Wallet.

7.2. Supported Digital Assets

Under no circumstances should you attempt to use your ftftx.com Account to store, send, or receive Digital Assets in any form that we do not support. We assume no responsibility or liability in connection with any attempt to use your ftftx.com Account for Digital Assets that we do not support.

7.3. Digital Asset Transaction Fulfillment

ftftx.com will make reasonable efforts to fulfill all purchases of Digital Assets, but under some circumstances, we may not be able to do so. Should this be the case, we will notify you and seek your approval to reattempt the purchase at the current Exchange Rate (Section 7.6).

7.5. Exchange Rates

Each purchase or sale of a Digital Asset is also subject to the Exchange Rate for the given transaction.

7.6. Authorizations; Reversals; Cancellations

ftftx.com will be authorized to initiate a Digital Asset Transaction, and the associated Conversion and/or Exchange Fees will be applied. Any transaction that is marked as complete or pending cannot be cancelled or reversed. In the case where you have insufficient E-Funds in your E-Wallet, your transaction will be immediately rejected.

7.7. Digital Asset Wallet Storage

ftftx.com securely stores most of the clients’ Digital Assets in Multi-signature wallets that are encrypted and protected using Two-factor Authentication, locked withdrawal addresses, IP whitelisting, redundantly secured recovery phases and exchange security audits.


8.1. Enhanced Due Diligence

If you wish to raise your weekly transaction limits, we may require you to submit additional information about yourself and/or, source of funds and may request a meeting with ftftx.com staff ("Enhanced Due Diligence"). Completing the Enhanced Due Diligence does not guarantee that your limits will be raised. Based on our discretion, we may also lower your limits at a subsequent time.


9.1. Suspension, Termination, and Cancellation

ftftx.com may: (a) refuse to complete, block, cancel or reverse a transaction authorized by you even after funds have been debited from your ftftx.com account; or (b) restrict, suspend, or terminate your access to any ftftx.com services; or (c) deactivate or cancel your ftftx.com account with immediate effect for any reason, including but not limited to:

1.We need to do so to protect our reputation and goodwill;

2.We are required to do so by applicable law and regulation or any other legal authority to which we are subject in any jurisdiction, including a court order;

3. We reasonably suspect you of acting in breach of the Terms;

4. We reasonably suspect you have breached our Policies (as set out in Appendix 1);

5. We have concerns that a transaction is erroneous or about the security of your ftftx.com Account or we suspect the ftftx.com Services are being used in a fraudulent or unauthorized manner;

6. We suspect money laundering, terrorist financing, fraud, or any other financial crime is being committed;

7. Use of your ftftx.com Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your ftftx.com Account activity; and/or

8. You take any action that may circumvent our controls, such as opening multiple ftftx.com accounts or abusing promotions that we may offer from time to time.

We may also refuse to complete or block, cancel or reverse a transaction you have authorized where there are insufficient E-Funds in your E-Wallet or Digital Assets in Your Digital Asset Wallet to cover the transaction and (where applicable) associated fees at the time that we receive notification of the transaction or if your credit or debit card or any other valid payment method linked to your ftftx.com Account is declined.

In the case where we refuse to complete a transaction and/or suspend, restrict or close your ftftx.com account and/or terminate your use of ftftx.com services; we will notify you and explain the reasons behind the refusal, suspension, restriction, or closure. If appropriate, we will provide you with the necessary information to rectify the errors which led to the refusal, suspension, restriction, or closure. In the event that we refuse to complete a transaction and/or suspend your ftftx.com Account, we will lift the suspension or complete the transaction as soon as reasonably practicable should the reasons that led to the refusal or suspension cease to exist. In the case where a transaction has been suspended, reversed, or canceled, ftftx.com is not obliged to reinstate the transaction at the same price or terms.

We may suspend, restrict, or terminate your access to any or all of the ftftx.com services and/or deactivate or cancel your ftftx.com Account without reason by giving you one week's notice. You acknowledge that based on confidential information and our risk management and security protocols, we may take certain actions, including limiting access to, suspending, or closing your ftftx.com Account. You agree that we are not obliged to disclose details of our risk management and security protocols to you.

9.2. Consequences of Termination or Suspension

If we suspend or close your account or terminate your use of ftftx.com Services for any reason, we reserve the right to require you to re-complete the procedures outlined in Section 5.2 (Identity Verification) before permitting you to transfer or withdraw Digital Assets or E-Funds. You may cancel your ftftx.com Account at any time by withdrawing all balances. You will not be charged for canceling your ftftx.com Account, although you will be required to pay any outstanding amounts owed to us.


10.1. Release of ftftx.com

If you have a dispute with one or more users of ftftx.com services (other than ftftx.com), you agree that neither we nor our affiliates or service providers, nor any of our directors, employees, and representatives, will be liable for any direct or indirect damages, demands or claims of any kind or nature that arises from or is connected to such disputes.

10.2. Indemnification

You agree to indemnify ftftx.com, our affiliates and service providers, and each of our or their respective officers, directors, agents, employees, and representatives, in respect of any liabilities, losses, and costs (including legal fees and any fines or fees imposed by any regulatory authority) that have been reasonably incurred in connection with any claims, demands or damages arising out of or related to your breach and/or our enforcement of these Terms or any of our Policies, or your violation of any law, rule or regulation, or the rights of any third-party.

10.3. Limitations of Liability

ftftx.com will only be liable to you for loss or damage caused directly and reasonably foreseeable by our breach of this Agreement, and our total aggregate liability to you for any individual claim or series of connected claims shall be limited to a maximum aggregate value of the combined value of the E-Funds and Digital Assets in your ftftx.com account at the time of the relevant claim. When a specific claim relating to a specific Digital Asset Transaction is being considered, the claim value shall be limited to the purchase/sale of the Digital Asset Transaction in dispute.

10.4. Limitation of Loss

In addition to the Limitations of Liability in Section 10.3 above, in no event under this Agreement or in connection with this Agreement or otherwise shall ftftx.com, our affiliates or service providers, or any of our or their respective directors, employees, or representatives be liable for any of the following types of loss or damage:

1. Any loss of expected or actual revenue or profits, whether directly or indirectly, even if we knew or should have known or were advised of the same possibility.

2. Any loss of business and/or customers and/or revenue, and/or damage to reputation or goodwill whether directly or indirectly, even if we were advised or have been made aware of such a possibility;

3. Any loss due to the use of data (including corrupted data), hardware, or software, including but not limited to any losses related to Digital Asset price data errors, interruptions, or delays in transmission of such data

4. Any loss or damage whatsoever which does not arise directly as a result of our breach of this Agreement (whether or not you can prove such loss or damage).

10.5. Limitation of liability as permitted by law

The limitation of liability by ftftx.com in this section is only to the extent permitted by the laws and regulations. In the case of gross negligence, deliberate misconduct, fraud, personal injury, or death resulting from either our or any of our subcontractors’ negligence, nothing in this Agreement shall limit our liability.

10.6. No warranties

To the extent permitted by law, the ftftx.com services are provided on an "as is" and "as available" basis, with no further promises made by us around the availability of the ftftx.com services, its suitability for a particular purpose, and/or non-infringement. We do not make any promises that access to the site, any of the ftftx.com services or any of the materials contained therein will be continuous, uninterrupted, timely, or error-free.

We make no representations about the accuracy, order, timeliness, or completeness of historical Digital Asset price data is available on the site. We make no representations about the accuracy, order, timeliness, or completeness of historical Digital Asset price data available on the site. We will make reasonable efforts to ensure that requests for credits and debits involving bank accounts, credit, and debit cards are processed in a timely manner. Still, ftftx.com cannot guarantee the processing completion duration, which is dependent on factors outside of our control. With respect to your use and access to the ftftx.com services and site, you hereby acknowledge and agree that you have not relied on any statement or understanding (written or oral) except those set forth in this Agreement.

10.7. No Liability for Circumstances Beyond Our Control

ftftx.com is not liable for any breach of the Agreement, including interruption of service or delays, where they arise directly or indirectly from abnormal and unforeseeable, and unavoidable circumstances beyond our control (“Force Majeure”); nor are we liable where the application of any mandatory legal rules have resulted in the breach.


11.1. Contact ftftx.com

If you have any feedback, questions, or complaints, contact us. When you contact us, please provide us with your full name, email address, phone number, and any other information we may need to identify you, your ftftx.com Account, and the transaction in question.

11.2. Complaints

In the event of a complaint about the Services of ftftx.com, complaints can be submitted through the ftftx.com website.

Tending to each complaint, including but not limited to, those raised concerning operations under a business continuity plan (BCP), if triggered by unavoidable extrinsic circumstances. ftftx.com shall aim to acknowledge and/or answer the complaint within five (5) working days of receipt of the complaint. ftftx.com shall aim to respond to the complaint within four (4) weeks of receiving the complaint, explaining our position and how we propose to deal with the complaint.


12.1. Confidential Information

Any information pertaining to your private affairs is considered "Confidential information ."We may disclose any Confidential Information that is available in our records:

1. With your prior consent,

2. In compliance with the provisions of any law or international agreement;

3. In the process of executing an order issued by a court;

4. And/or for the purpose of implementing an instruction given instructions. Further, to comply with our legal and regulatory obligations, to satisfy requirements from national and international regulators and other authorities, in particular in relation to money laundering, terrorism, and fraud prevention, to conduct system management, supervision, compliance, litigation, regulatory and internal investigations or other risk management related tasks, we may disclose to and share Client Data (defined in clause 12.2 below) with other affiliates of ftftx.com and their personnel, sub-contractors, agents, professional advisers and the other third parties described in clause 12.2 below. You acknowledge and agree that, for these purposes, the Client Data may be transferred to other jurisdictions.

12.2. Personal Data

You acknowledge that any personal data relating to you and/or any other associated individuals in connection with this Agreement or ftftx.com services may be processed by us. Accordingly, you represent and warrant that:

1. Disclosure of personal data of individuals other than yourself provided to us must be accurate, up to date, relevant, and in accordance with the applicable data privacy laws.

2. Before providing any such personal data to us, you have read and understood our Privacy. Policy which is also available on ftftx.com website. In the case of you providing personal data of an individual other than yourself, you have provided that individual with a copy of that Privacy Policy; and

3. If we amend our Privacy Policy, you will promptly read that notice and provide a copy to any other individuals whose personal data has been provided.

You acknowledge and authorize us to collect, use, transfer and exchange any and all documents, data, and information (including sensitive personal information and ‘Confidential Information, in relation to your ftftx.com account and your relationship with us (“Client Data”), and permits us, our affiliates and any other third-party to store and process such Client Data by mail, phone or electronic means (including the use of our own or third-party networks).

ftftx.com's operations are supported by a network of computers, servers, and other information technology infrastructure, including third-party service providers (including cloud service providers). You acknowledge and agree that, for the purposes described above, the Client Data may be transferred to other jurisdictions.

You release us from our duty to maintain client confidentiality in so far as this is required to protect ftftx.com's justified interests, specifically, if you (or a third party for you) takes legal action against us, to protect ftftx.com's claims and to collect claims against you held by us as well as in the event of allegations made by you (or by third parties for you) against ftftx.com, whether in public or to authorities or self-regulatory bodies.

We reserve the right to monitor, log, or intercept any communications between you and us, as permitted by law, for internal training, regulatory or other purposes.


13.1. Password Security

To access ftftx.com services, you will be required to create or will be given security details, including a username and password. You are responsible for keeping the electronic device through which you access ftftx.com Services safe and maintaining adequate security and control of any and all security details you use to access ftftx.com Services. This includes taking all reasonable steps to avoid the loss, theft, or misuse of such electronic devices and ensuring that such an electronic device is both encrypted and password protected. Any loss or compromise of your electronic device or your security details may result in unauthorized access to your ftftx.com Account by third parties and the loss or theft of any funds, Digital Assets, and/or funds held in your ftftx.com Account and any associated accounts, including your linked bank account(s) and credit card(s). You should keep your ftftx.com Account security details are safe at all times. You should never allow remote access or share your computer screen with someone else when you are logged on to your ftftx.com Account. ftftx.com will never under any circumstances ask you for your IDs, passwords, or two-factor authentication codes or to screen share or otherwise seek to access your computer or account. You should not provide your details to any third party for the purposes of remotely accessing your ftftx.com Account. Unless specifically authorized in accordance with the Third Party Access Sections and Appointment of Regulated Third Parties Section. Always log into your ftftx.com Account through the site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice. ftftx.com assumes no responsibility for your ftftx.com Account login details being compromised due to no fault of ftftx.com and/or failure to follow the requirements set out in this section or acting on any notices sent to you.

13.2. Authentication and Verification

In order to access ftftx.com Services, users are required to provide an email address and create a password. ftftx.com offers two-factor authentication via a user's mobile device (Short Message Service or a supported Time-based One Time Password application). A verified mobile number is required to enable two-factor authentication via SMS. Users are responsible for keeping electronic devices through which ftftx.com services are accessed safely and maintaining adequate security and control of any and all security details used to access ftftx.com Services, including password protection and steps to avoid the loss of said electronic devices. Any loss or compromise of personal electronic devices or security details may result in unauthorized access of a user's ftftx.com Account by third parties and the loss or theft of any funds, Digital Assets and/or funds held in your ftftx.com Account, and the misuse of any associated accounts, including linked bank account(s) and credit/debit card(s).

13.3. Security Breach

If you suspect that your ftftx.com Account or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or ftftx.com (together with a "Security Breach"), you must notify ftftx.com as soon as possible by contacting our Support Team and ensuring that you continue providing us with up-to-date and accurate information throughout the Security Breach. You must take any steps that we may require to manage, reduce, or report any Security Breach. If you fail to provide ftftx.com with prompt notification of any Security Breach, we will consider this when determining how to resolve the matter appropriately.

13.4. Safety and Security of Your Computer and Devices

ftftx.com is not liable for any damage or interruptions caused by computer viruses or other malicious code that may affect your computer or equipment or any phishing, spoofing, or other attacks. We strongly advise you to use a reputable antivirus program and take extra caution when reviewing any SMS purporting to originate from ftftx.com.


14.1. Disclosure and Risks

1.Conflict of Interest Policy

a. There may be circumstances where a conflict of interest between ftftx.com and you may arise. ftftx.com has established procedures to identify such situations. Subject to clause 14.1(a)(ii) below, where a conflict of interest is identified, ftftx.com believes that the interests of its clients, including your interests, can be adequately safeguarded through the implementation of and adherence to adequate and appropriate policies and procedures.

b. ftftx.com and other members of ftftx.com may have an interest, relationship, or arrangement ("Interest") in any Services offered by ftftx.com. Such an Interest may not be separately disclosed to you before or when you enter into any Service, a transaction, or any other arrangement relating to the Service upon the advice or recommendation of ftftx.com.

2. Risk Disclosures

The following are material risks associated with the Services but is not limited to:

a. The value, transfer, exchange, or use of crypto-assets may be affected by regulatory and/or legislative changes at both a national and international level; any transaction in crypto-assets may be irreversible and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;

b. some crypto-asset transactions may be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that you initiate the transaction;

c. the value of crypto-assets may be derived from the continued willingness of market participants to exchange fiat currency for crypto-asset, which could result in total loss of value of a particular crypto-asset should the market for it disappear;

d. significant losses may be incurred over a short period due to the volatility and unpredictability of the price of crypto-assets relative to fiat currency;

e. the nature of crypto-assets may lead to an increased risk of fraud or cyber-attacks;

f. the nature of crypto-assets means that any technological difficulties experienced by the licensee may prevent the access or use of your crypto-assets; and

g. any investor protection mechanism.

14.2. Confirmations

Upon completion of any transaction, ftftx.com shall provide you with a confirmation note containing details of your transactions.

14.3. Your Compliance with Applicable Law

You must comply with all applicable laws, regulations, licensing requirements, third-party rights, and without limitation, data privacy laws in your use of ftftx.com services.

14.4. Limited License

Subject to the terms of this Agreement, to access and use the site and related content, materials, information (collectively, the "Content"), we grant you a limited, non-transferable, and non-exclusive license solely for purposes approved and permitted by us. Any other use of the Site or Content is expressly prohibited. All other rights, titles, and interests in the Site or Content are exclusively the property of ftftx.com and its licensors. You agree that the content, in whole or in part, shall not be copied, modified, exploited, published, or transferred.

14.5. Export Controls & Sanctions

1. Your use of ftftx.com services and the site is subject to international export controls and economic sanctions requirements. By executing an E-Money Deposit Order or sending, receiving, buying, selling, or storing Digital Assets through the Site or ftftx.com services, you agree that you will comply with those requirements.

2. You intend to supply any acquired or stored Digital Assets or ftftx.com Services to a Sanctioned country (or a national or resident of a Sanctioned Country). ftftx.com services will not be provided to any OFAC (sanctioned) countries. If you make prohibited payments or wallet transactions, we may lower your transaction limits and suspend or terminate your account.

14.6. Amendments

We will notify you of any change to the Agreement relating to ftftx.com services by email in advance. In such circumstances, you will be deemed to have accepted the change if you do not notify us within one (1) month of the date of the issuance of the notification; otherwise, prior to the date the change takes effect and continues using the ftftx.com services. Your continued use of the Site following any change constitutes your acceptance of the change, and you will be legally bound by the updated Terms of Use. You are encouraged to visit this section frequently to be aware of the latest updates to this Agreement. Modifications will be effective. If you do not accept the changes to the Agreement, you should let us know, and the Agreement will terminate immediately with effect at any time before the date changes take into effect. We may make all other amendments to the Agreement (including in relation to any other ftftx.com Services) by posting the revised Agreement on the site or by emailing it to you, indicating when the revised Agreement becomes effective. Where lawful, we will notify you that the revised Agreement shall be effective immediately, although we will endeavour to provide you with advance notice if possible. If you do not agree with any such amendments, you should close your ftftx.com Account and cease using ftftx.com services. Copies of the most up-to-date version of the Agreement will be made available on the site at all times and will be provided to you by email at your request. Clause 12.2 may only be amended with the express written consent of you.

14.7. Relationship of the Parties

Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause either you or ftftx.com to be treated as partners or joint ventures, or either you or ftftx.com to be treated as the agent of the other. This Agreement cannot be assigned by you without our prior written consent. No third party shall have any rights hereunder.

14.8. Privacy of Others

If you receive information about another user through ftftx.com services, you must keep the information confidential and only use it in connection with ftftx.com services. Unless you receive a user’s express consent to share their data, you may not disclose or distribute that user’s information to any third party or use that information, except where necessary to complete a transaction or other necessary functions. You may not send unsolicited communications to another user through ftftx.com services.

14.9. Contact Information

You are responsible for keeping your email address and mobile number up to date in your ftftx.com Account profile in order to receive any notices or alerts (including suspected Security Breaches) that we may send you.

14.10. Taxes

The responsibility to determine, report, and remit any taxes applicable to the appropriate tax authorities in relation to any transaction you conduct through ftftx.com services is solely your responsibility. Your transaction history is available through your ftftx.com Account.

14.11. Unclaimed Property

If we hold funds or Digital Assets from you, and we are unable to contact you and have no record of your use of ftftx.com services for several years, we may be required by law to report your funds or Digital Assets as unclaimed property in certain jurisdictions. We will endeavour to locate you at the address provided in our records. Still, if we are unable to do so, the Digital Assets may have to be delivered as unclaimed property to authorities in certain jurisdictions. As permitted by applicable law, ftftx.com reserves the right to deduct an administrative and performance fee.

14.12. Entire Agreement

This Agreement (including the documents incorporated by reference herein) comprise the entire understanding and Agreement between you and ftftx.com as to the subject matter hereof, and it supersedes any and all prior discussions, agreements, and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between and among you and ftftx.com.

14.13. Interpretation

The meaning or interpretation of any provision of this Agreement shall not be governed by any section headings which are intended for convenience only.

14.14. Transfer and Assignment

This Agreement is personal to you and cannot be transferred or assigned (rights, licenses, obligations) to anyone else. We may transfer or assign our rights licenses, interests, and/or our obligations at any time, including as part of a merger, acquisition, or other corporate reorganization involving ftftx.com, provided that this transfer or assignment does not materially impact the quality of ftftx.com services you receive. This Agreement, subject to the foregoing, will be binding and inuring to benefit the parties, their successors, and permitted assigns.

14.15. Security Interests

Unless expressly agreed in writing by ftftx.com, you agree not to create security or otherwise encumber your funds or Digital Assets.

14.16. Enforcement of Our Rights

Our rights under this Agreement may not always be strictly enforced, which is a temporary measure, and we may strictly enforce our rights again at any time.

14.17. Survival

All provisions of this Agreement extend beyond the expiration or termination of this Agreement including and without limitation, the Sections relating to ftftx.com Account termination, suspension or cancellation, debts owed to ftftx.com, the general use of the site, disputes with ftftx.com, and general provisions will continue to be binding and operate after the termination or expiration of this Agreement.

14.18. Governing Law and Jurisdiction

You hereby agree that any purchase, dispute, or claim arising out of or in connection with any financial transaction performed on this site shall be governed and construed in accordance with the appropriate laws.


1.Prohibited Use: You may not use your ftftx.com Account to engage in the following categories of activity ("Prohibited Uses"). The below-mentioned and listed specific types of use are representative and non-exhaustive. If you are uncertain as to whether or not your use of ftftx.com Services involves a Prohibited Use or have questions about how these requirements apply to you, please get in touch with our support team through ftftx.com website. By opening an account with ftftx.com, you confirm that you will not use your ftftx.com account and/or any ftftx.com Services to do any of the following:

a. Unlawful Activity: Activity that would result in the violation or assistance in violation of any law, regulation, and/or sanctions programs administered in the countries where ftftx.com operates, or involves proceeds from unlawful activity; publish or publish or disseminate any information which is unlawful.

b. Abusive Activity: Actions which will impose a large and unreasonable load on our infrastructure, or interfere with, intercept, or expropriate any information, data, or system; upload or transmit any material to the ftftx.com site that contains viruses, Trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the ftftx.com site, other ftftx.com accounts, computer systems or networks connected to the ftftx.com site, through password mining or any other means; use ftftx.com Account information of another party to access or use the ftftx.com site, except in the case of specific Merchants and/or applications which are specifically authorized by a user to access such user's ftftx.com account and information; or transfer your account access or rights to your account to a third-party, unless by operation of law or with the express permission of ftftx.com.

c. Abuse Other Users: Any interference in another individual's or entity's access to and/or use of any ftftx.com Services; abusing, defaming, harassing, threatening, or otherwise infringing or violating the legal rights (including but not limited to publicity, privacy, and intellectual property) of others; inciting or promoting hate, racial intolerance or violent acts against others; harvesting or collecting information from the ftftx.com Site about others, including without limitation email addresses, without proper consent.

d. Fraud: Activity that operates to defraud ftftx.com, ftftx.com users, or any other person; provide any false, inaccurate, or misleading information to ftftx.com.

e. Gambling: Odds making; lotteries; internet gaming, fantasy sports leagues with cash prizes; sweepstakes; games of chance.

f. Intellectual Property Infringement: Engage in transactions involving things that violate or infringe any copyright, trademark, right of privacy or publicity or another proprietary right underneath the law, including however not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of ftftx.com intellectual property, name, or logo, including use of ftftx.com trade or service marks, without express consent from ftftx.com or in a manner that otherwise harms ftftx.com or the ftftx.com brand; any action that implies an untrue endorsement by or affiliation with ftftx.com.

2. Restrictions and Responsibilities

Using ftftx.com services to make the following types of transactions is prohibited; ftftx.com reserves the right to monitor for payments or wallet transactions that relate to:

a. Any restricted persons, sanctioned or restricted countries.

b. weapons, explosives, and munitions;

c. Constitute money-laundering or terrorist financing;

d. Network and referral marketing programs and pyramid schemes;

e. Any goods or services that are counterfeit and violate any copyright, trademark, or proprietary rights laws under any jurisdiction;

f. Debt settlement, refinance, or credit repair services;

g. Court-ordered settlements and payments (including tax settlements and payments);

h. Any unlicensed sale or cashier’s checks, money orders, or money transmission activity;

i. Lottery contracts, layaway systems, or annuities;

j. Counterfeit goods;

k. Darknet Markets; Digital asset tumbling (or ‘mixer’) services or sites;

m. Decentralized Digital Asset exchanges such as Local Bitcoins; or

n. Any other matters that we communicate to you that are unacceptable.

15.2. Appendix 2


ftftx.com uses multi-level systems and procedures to collect and verify information about you to protect ftftx.com and the community from fraudulent users and keep appropriate records of ftftx.com's customers.

ftftx.com may require you to provide or verify additional information or to wait some amount of time after completion of a transaction before permitting you to use any ftftx.com Services and/or before allowing you to transact beyond certain volume limits.

ftftx.com will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and ftftx.com does not guarantee that we will raise your limits.

15.3. Appendix 3


1.Electronic Delivery of Communications: In connection with your ftftx.com Account and your use of ftftx.com Services, you agree and consent to receive all communications, documents, agreements, notices, and disclosures electronically (collectively, “Communications"). Communications include:

a. Terms of use and policies that you agreed to (including but not limited to ftftx.com Agreement and Privacy Policy), and updates to these agreements or policies;

b. account or transaction information including account details, transaction receipts, confirmations, history, and any other related information;

c. Regulatory, legal, tax disclosures or other statements that we may be required to provide to you; and

d. Responses to claims or customer support inquiries filed in connection with your ftftx.com Account.

We will provide these communications to you by posting them on the ftftx.com Site, emailing them to you at the primary email address listed in your ftftx.com profile, communicating to you via instant chat, and/or through alternative electronic communication such as mobile push notifications or text messages.

2. How to Withdraw Your Consent: You may withdraw your consent to receive Communications electronically by contacting us through the ftftx.com website. Suppose you fail to provide or withdraw your consent to receive communications electronically. In that case, ftftx.com reserves the right to immediately close your ftftx.com Account or charge you additional fees for paper copies.

3. Updating your Information: You are responsible for providing us with your email address and contact information to ensure that they are accurate and up to date. You understand and agree that if ftftx.com sends you an electronic communication, but you do not receive it because your primary email address on file is incorrect, out-of-date, blocked by your service provider, or you are otherwise unable to receive electronic communications, ftftx.com will be deemed to have provided the communication to you. You may update your information by contacting our support team.

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